Topic-icon Showeditor no run.

  • Zhekov
  • Zhekov's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
6 years 5 months ago - 6 years 5 months ago #363 by Zhekov
Showeditor no run. was created by Zhekov
Hi, please help.
I have static ip mode ON. DIP switch 1,2,4 and 7 in ON.
Ip interface: 192.168.0.61
Ip Pc: 192.168.0.60
Submask: 255.255.255.0
Gateway: 192.168.0.61
Windows 10. Private network, Wi-Fi connection disabled,
Windows firewall OFF, but with all acces for lasershow software in ON.
Windows defender OFF. And the last Full version of showeditor 2015.
When i start admin-tool, there everything is ok. The comunication is ok.
But when i try to start the showeditor, the message is: "Please connect your interface and dongle key code¨
I try with all the configurations that i see in your videos, but nothing... everytime is the same.

Please Log in or Create an account to join the conversation.

More
6 years 5 months ago #364 by admin
Replied by admin on topic Showeditor no run.
Hi,

there was a licensing issue with maybe 5 to 10 interfaces. The interfaces affected require replacement. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange an exchange, but ONLY if the Admin tool DOES NOT give this status in the "firmware" tab (you can find the admin tool in the installation directory of Showeditor, usually C:\Program Files (x86)\LaserworldShoweditor_2015):

Dongle Status: available, initialized, key,

This only applies to customers that have bought a full Showeditor Set, not for the ones that only bought a ShowNet interface.

In case you are unsure, please make a screenshot of the firmware tab in the admin tool and mail it to This email address is being protected from spambots. You need JavaScript enabled to view it. to get you sorted.

Please Log in or Create an account to join the conversation.

Login