Program Crash and will not restart
- pcarey
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5 years 5 months ago #483
by pcarey
Program Crash and will not restart was created by pcarey
Hello
I have installed latest version of showeditor on Win 10, Program crashed and will not restart without showing error and shuts down program. Error message:Undo files detected after program crash..... error msg attached.
I have uninstalled and reinstalled also cleaned out files in temp folder,Program data folder and program x86 folder for a clean install but still receive error message.
Any help would be gratefully received
Thank you
I have installed latest version of showeditor on Win 10, Program crashed and will not restart without showing error and shuts down program. Error message:Undo files detected after program crash..... error msg attached.
I have uninstalled and reinstalled also cleaned out files in temp folder,Program data folder and program x86 folder for a clean install but still receive error message.
Any help would be gratefully received
Thank you
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- Tschosef
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5 years 5 months ago #484
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
Hello....
hm.... i have some question... may be to find the problem.
Was the programm (may be early version of it) already running on this computer?
Generally i recommend to delete the "LaserworldShowditorV6.ini" file.... may be it is causing the crash at programmstart.
Usually you will find it in this Folder:
C:\ProgramData\Laserworld_Showeditor\
this is the only file, saving settings of the progam.
The Message you attached, is not really a errormessage, this message is telling, you are able to save your undo files after a software crash, in case you did already much work in an new figure or show.
So this message is telling nothing abought the reason of Crash
please tell me, if the delete of the ini file is not helping....
greez
Erich
hm.... i have some question... may be to find the problem.
Was the programm (may be early version of it) already running on this computer?
Generally i recommend to delete the "LaserworldShowditorV6.ini" file.... may be it is causing the crash at programmstart.
Usually you will find it in this Folder:
C:\ProgramData\Laserworld_Showeditor\
this is the only file, saving settings of the progam.
The Message you attached, is not really a errormessage, this message is telling, you are able to save your undo files after a software crash, in case you did already much work in an new figure or show.
So this message is telling nothing abought the reason of Crash
please tell me, if the delete of the ini file is not helping....
greez
Erich
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5 years 5 months ago #485
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
PS....
may be, it will be a good idea, to Rename the ini file!
if this works.... i will be happy if you send the damaged (renamed) ini file to me
greez
erich
may be, it will be a good idea, to Rename the ini file!
if this works.... i will be happy if you send the damaged (renamed) ini file to me
greez
erich
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- gemini
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5 years 5 months ago #488
by gemini
Replied by gemini on topic Program Crash and will not restart
Hi
I have the same problem (also running Win 10).
Program shuts down after a few seconds, I tried deleting the ini file but it didn't help (also tried a clean install and turned off all antivirus and firewall software just to make sure).
Do you have any other suggestions?
Thanks
I have the same problem (also running Win 10).
Program shuts down after a few seconds, I tried deleting the ini file but it didn't help (also tried a clean install and turned off all antivirus and firewall software just to make sure).
Do you have any other suggestions?
Thanks
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5 years 5 months ago #489
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
Hello.....
a user told me, may be there is a Bug in "update Check" ....
he swiched of the Option "info : new Version, Check Online" in the Others 1 folder of the options....
I changed something in the update Check programming, may be this is buggy, i will check it soon.
Is the computer connectet to internet? may be, you should also try to change its online Status (disconnet if it is connectet... or connect it if it is disconnected)
best regards
Erich
a user told me, may be there is a Bug in "update Check" ....
he swiched of the Option "info : new Version, Check Online" in the Others 1 folder of the options....
I changed something in the update Check programming, may be this is buggy, i will check it soon.
Is the computer connectet to internet? may be, you should also try to change its online Status (disconnet if it is connectet... or connect it if it is disconnected)
best regards
Erich
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- Oryx
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5 years 5 months ago #494
by Oryx
Replied by Oryx on topic Program Crash and will not restart
I also have exactly the same problem.
I'm on a HP Spectre 360 laptop. Windows 10 64bit, Intel i7 processor ,16GB RAM, Nvidia Geforce940MX graphic card and on board Intel HD graphics 620.
Account has administrator rights.
Started from a fully clean installation.
Running program as user or as administrator doesn't change the problem.
Reinstalling as administrator doesn't change the crash problem.
Clearing all the laserworld files in the user/documents folder and reinstalling doesn't help.
I renamed the .ini file, doesn't help.
Running in compatibiliteit mode (tried W8 and W7 compatibiliteit mode) doesn't help...
Program open, crashes and the message box about the undo files deyected after program crash appears.
On the right side from this message box the 'figure box' named F-0| ***Figur 0*** is openend but without any figure in it. Only one small red square with a blue cross in it is visible.
It seems as if it crashes loading figures on startup?
Very strange.
I just bought this 2nd hand and it has been working at the previous owner.
Doesn't give me much confidence in the showeditor software to be honest...
Can this asap be looked at? If any files or screenshots needed just ask me, I work in ICT so delivering files should't be a problem.
Hope this is quickly fixed.
Sven
I'm on a HP Spectre 360 laptop. Windows 10 64bit, Intel i7 processor ,16GB RAM, Nvidia Geforce940MX graphic card and on board Intel HD graphics 620.
Account has administrator rights.
Started from a fully clean installation.
Running program as user or as administrator doesn't change the problem.
Reinstalling as administrator doesn't change the crash problem.
Clearing all the laserworld files in the user/documents folder and reinstalling doesn't help.
I renamed the .ini file, doesn't help.
Running in compatibiliteit mode (tried W8 and W7 compatibiliteit mode) doesn't help...
Program open, crashes and the message box about the undo files deyected after program crash appears.
On the right side from this message box the 'figure box' named F-0| ***Figur 0*** is openend but without any figure in it. Only one small red square with a blue cross in it is visible.
It seems as if it crashes loading figures on startup?
Very strange.
I just bought this 2nd hand and it has been working at the previous owner.
Doesn't give me much confidence in the showeditor software to be honest...
Can this asap be looked at? If any files or screenshots needed just ask me, I work in ICT so delivering files should't be a problem.
Hope this is quickly fixed.
Sven
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5 years 5 months ago #497
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
Hello Sven,
actually i know 2 Reasons for this Problem...
a) a damaged ini file... this will be fixed by deleting it
b) seems, there is a problem with update Check... one user told me, he had no more problems, after changing the "check for Update" option....
are you shure, you deleted the correct ini file? sometimes, user have different installations (example demo and full version, or 2015 and V6 version) and therefore the wrong ini file hase been deleted/renamed.
some questions:
is your computer connected to internet?
are you able to check a other computer?
a "update" of showeditor will be distributet soon... (shure this year.... i think in November)
best regards
Erich
actually i know 2 Reasons for this Problem...
a) a damaged ini file... this will be fixed by deleting it
b) seems, there is a problem with update Check... one user told me, he had no more problems, after changing the "check for Update" option....
are you shure, you deleted the correct ini file? sometimes, user have different installations (example demo and full version, or 2015 and V6 version) and therefore the wrong ini file hase been deleted/renamed.
some questions:
is your computer connected to internet?
are you able to check a other computer?
a "update" of showeditor will be distributet soon... (shure this year.... i think in November)
best regards
Erich
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- Oryx
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5 years 5 months ago #498
by Oryx
Replied by Oryx on topic Program Crash and will not restart
Hi Erich,
Thx for the fast reply.
I 100% renamed the correct .ini file,i checken if a new one was automatically made and it is.
My laptop is connected to the internet.
I did delta all laserworld software with the windows 'uninstall software' tool and the laserworld files in the 'my documents' folder. Reinstalled but still crashes.
I remove v6 and installed the 2015 software version, and... This version does work and I can perfectly control my ilda laser!
Soooo I'm actually absolute sure it has something to do with that specific version.
If you need error logs just ask, I'm into IT as a sysadmin.
Thx for the fast reply.
I 100% renamed the correct .ini file,i checken if a new one was automatically made and it is.
My laptop is connected to the internet.
I did delta all laserworld software with the windows 'uninstall software' tool and the laserworld files in the 'my documents' folder. Reinstalled but still crashes.
I remove v6 and installed the 2015 software version, and... This version does work and I can perfectly control my ilda laser!
Soooo I'm actually absolute sure it has something to do with that specific version.
If you need error logs just ask, I'm into IT as a sysadmin.
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5 years 5 months ago #499
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
hmm.......
please can you tell me, what ist the last info you can read in the StartWindow ?
there is also a log file in the programmfolder you could send me.
i am sorry, but actually i have no idea where the problem is located....
please can you tell me, what ist the last info you can read in the StartWindow ?
there is also a log file in the programmfolder you could send me.
i am sorry, but actually i have no idea where the problem is located....
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5 years 5 months ago #500
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
Hello Oryx....
now... if you want to, i could send you a "Beta Version" with some more debuging Infos, may be, it is also working.
if you want to, simply send me a Mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) and i will send you the zipped Programmfile (not the whole installer)....
The other user, who found, that he have trouble with the automatic update Information wrote:
''''*****************************************
Hello erich, Ive discovered that if I turn off "automatically checkfor update" during install process, the error does not occur.
''''*****************************************
so, he did not remove the Option... but he swiched of the Search for Update Option after the first start (without ini file... this question will be asked)
best regards
erich
now... if you want to, i could send you a "Beta Version" with some more debuging Infos, may be, it is also working.
if you want to, simply send me a Mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) and i will send you the zipped Programmfile (not the whole installer)....
The other user, who found, that he have trouble with the automatic update Information wrote:
''''*****************************************
Hello erich, Ive discovered that if I turn off "automatically checkfor update" during install process, the error does not occur.
''''*****************************************
so, he did not remove the Option... but he swiched of the Search for Update Option after the first start (without ini file... this question will be asked)
best regards
erich
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- gemini
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5 years 5 months ago #501
by gemini
Replied by gemini on topic Program Crash and will not restart
Thanks for the quick answers.
Got back to work today and tried your suggestion.
I switched off the check online option, now it works.
Thank you.
Got back to work today and tried your suggestion.
I switched off the check online option, now it works.
Thank you.
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5 years 5 months ago #502
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
okay... thank you... that are great news....
i hope will be able to releasr fixed version soon.
greez
erich
i hope will be able to releasr fixed version soon.
greez
erich
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5 years 5 months ago #503
by Oryx
Replied by Oryx on topic Program Crash and will not restart
I will check later this week.
Too busy at this moment, but I will give feedback soon.
Too busy at this moment, but I will give feedback soon.
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5 years 5 months ago #509
by Tschosef
Replied by Tschosef on topic Program Crash and will not restart
Hello.....
new Version of Software is online.... this should work. We will be happy abought Feedback. See link:
www.showeditor.com/en/downloads/showedit...ftware-download.html
Greets... Erich
new Version of Software is online.... this should work. We will be happy abought Feedback. See link:
www.showeditor.com/en/downloads/showedit...ftware-download.html
Greets... Erich
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