Topic-icon Closing after Splashscreen

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3 years 7 months ago #886 by smartcam
Closing after Splashscreen was created by smartcam
Dear Sir or Madam,
I downloaded the showeditor software and installed it on a Windows 10 machine. I do not have your interface yet, but I am interested in buying.

After the installation of the software (no error, standard path, German settings), I tried to start the software. Once I've set the language settings (tried German and English) and set the automatic update procedure (yes and no), the software shows the splash screen. Once it shows "setting standard values" at the bottom of the splash screen, the program closes without further notice.

I deleted the config file in between tries and also tried older software versions. I also reduced my screen resolution from 4k to FHD. All attempts have failed.

Have you already encountered this problem?

Thank you for your help!

Best regards

Florian

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3 years 7 months ago #888 by Tschosef
Replied by Tschosef on topic Closing after Splashscreen
Hello.....

hmmm.... i am Sorry, but actually i have no idea abought the reason...
I think, the scren resolution is no problem....

what system-language are you using?

are you able to test a other computer?....

Is the splashscreen telling a errormessage?

best regards
erich

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3 years 6 months ago #891 by smartcam
Replied by smartcam on topic Closing after Splashscreen
Hi Erich,

I tried to install the software on a computer of a friend. It worked fine.
Can I provide you with any data to get a better insight to the problem?

Thank you

Flo

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3 years 6 months ago #892 by Tschosef
Replied by Tschosef on topic Closing after Splashscreen
Hello,

is ther anny Errormessage? could you send me a Screenshoot of the message?
Do you use the standard Drive or a other (may be Network) Drive?

What language (Computer system Language) are you using?
What operating system are you using?

best regards
erich

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