Laserworld ShowNET interface connection to computer

I am unable to successfully launch the Showeditor software using:
newly purchased ShowNET interface and software and my PC
I receive this message: "Please connect your interface and dongle key code“ interface and dongle key code"

I have followed the instructions presented in:
the tube video


the Forum Q&A
www.showeditor.com/en/forum/software-ins...dongle-key-code.html

the tutorial
www.showeditor.com/en/tutorials-faq/tuto...resolution-tips.html

I have:
turned off WIFI, running only one network
gave Laser app a pass thru firewall
turned off Firewall
no antivirus software running
install a new downloaded version of SE 2015
set DIP switches on ShowNET interface
set Static IP address on computer
specified an address in the same address room as the ShowNET interface
used Internet Protocol Version 4
disabled Internet Protocol Version 6
changed the Advanced Sharing Settings for the particular network to "Private"
changed out cat5 cable
restarted computer
unplugged and repluedg the power supply to ShowNET interface
downloaded Laserworld ShowNET Hardware Admin Tool
the device at the designated IP address WAS recognized

I continue to see the "Please connect your interface and dongle key code“ error message and cannot access the SE software

Please help

Hi All,

I am having the exact same problem and tried all of the above. I purchased a new Laserworld laser and Showeditor software with interface but I also keep getting the error "Please connect your interface and DongleKeyCode"

Please help! I was asked for a show on the end of upcoming week!

Thanks a lot in advance.

Best regards,
Mario

Thanks for the quick respond.

I configured the interface with IP-Address: 192.168.0.60, my computer with address: 192.168.0.65

When I start the admin tool, following settings are displayed:
[email protected] (1 device(s) found
IP Adress: 192.168.0.60
MAC Adress: C:1B:E0...etc
Bootloader: 2015052200
Firmware: 2016050502
Interface ID: D4AA3461:E0....etc
License: /Showeditor
Hardware-ID: 4
Dongle Status: available

So, looking at the admin tool, dongle is found and interface seems to be working, however when I start the showeditor software, both cannot be found. I tested with the admin tool installed with the software in Program Files and also downloaded the one from the website.

Furthermore I tried lots of things with network settings. Disabled all other interface (like WiFi, Bluetooth, etc), disabled Firewall, anti virus, Windows defender.

Tried to configure the interface with DHCP, Auto-IP and then back to static IP, all with no result, same error every time. I am using a laptop with Windows 10 installed.

To illiminate that it could be my laptop, i tried another computer and configured that IP adress with IP 192.168.0.66 (did again a restart of the laserword interface), but again with no result. I did disable all the nescesarry things on that computer to. This computer had Windows 7 Professional edition installed.

I can't find the problem, the interface seems to work, because he is found with the admin tool, but via TCP/IP there seem to be some security issues that I can't figure out.

Any help / advice / tips would be appreciated! Again thanks in advance!

Best regards,
Mario

Thanks a lot for your reply! I realy appreciate your effort in trying to solve my problem!

Yesterday I did some further tests with disabling firewall completely, disabled windows defender and antivirus from the registry. Also I added rules for enabling inbound and outbound traffic in firewall for the showeditor program.

I did update drivers after I first saw the problem, so my networkcard has the latest drivers. All of this without result, stil the same issue.

Next thing I want to try is do measure traffic on the network card and try to find out what ports are blocked and hopefully try to find out what the problem is.

Again thanks a lot and I am looking forward on your next advice / tips.

Best regards,
Mario

I am also having the same problem.

I am static and can ping the device

Has there been any solution to this?

Hi,

I am still having the issue, there hasn't been posted a solution yet. Even after receiving a complete new device from laserworld, reinstalling the computer and several other things I tried, no show.

I have send also some data about network traffic between computer and device and I am awaiting for an answer. I hope to receive an answer soon!

Best Regards,
Mario

Hi,

I did check this earlier and yesterday I tried it again. Although I have disabled al other adapters, I configured network visability for all adapters and enabled file and network sharing.

When I use the admin tool everything looks fine. When the laserworld software starts it looks like PC and interface are comunicating with each other. A few seconds later I get the messaga that I also send to you by e-mail: Dongle removed? Please check dongle connection. Software tries to find dongle again.Retry Time = 5000, after clicking OK, i get the same message with a retry time of 1000. after clicking OK again, I get the picture with the interface and message: Please plugin you laserworld interface including the dongle codekey..

You can see that interface is communicating, because I can see de LED light blinking .

I realy hope to find a solution because we wanted to use the software already for some shows.

Again thanks for your help and looking forward hearing from you!

Best regards,

Mario

I'm having the exact same same problem. Followed everything in this thread and the YouTube tutorials, but the software won't open and displays the "please plug in your Laserword interface including the Donglekeycode".

I'm using Windows 10 64bit. I'm following this thread with baited breath to see what the issue is.

I'm considering buying an old windows 7 laptop from eBay just to run this software.

Come on Laserworld sort this out!